Support Policy Page
Seller policy pages provide guidelines for selling products, covering restrictions, listing requirements, intellectual property rights, and prohibited items to ensure fair and legal marketplace operations. These policies outline a seller's responsibilities, such as accurate item descriptions, fair pricing, and prompt customer service, to create a positive buyer experience. They also specify actions that are not allowed, like creating duplicate listings or using inappropriate content.
Key areas covered by seller policy pages:
- Prohibited and restricted items: Lists products that cannot be sold, such as those that are illegal, dangerous, or violate specific regulations (e.g., recalled items, certain medical products).
- Intellectual property rights: Details how to avoid violating copyrights, trademarks, or patents. This includes rules on using brand names and ensuring you have the right to sell the items you list.
- Listing rules: Provides specific requirements for creating listings, such as accurate and complete descriptions, proper categorization, and adherence to character limits for titles.
- Prohibited content: Specifies what should not be included in listings, such as external contact information, links to other websites, or offensive material.
- Payment and fees: Explains acceptable payment methods and rules around fees, noting that sellers are responsible for all taxes associated with their sales.
- Seller performance and conduct: Outlines expectations for seller behavior, including customer service, handling returns, and avoiding prohibited activities like shill bidding.
- Seller responsibility: Reinforces that sellers are responsible for complying with all applicable laws and platform rules, and failure to do so can result in warnings or account suspension.
